Terms & Conditions

Last Updated: May 2026

Welcome to CapitalBox India. By accessing this website, submitting personal or business documents, using consultancy services, or applying for loan processing support, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue the use of this website and services immediately.

CapitalBox India operates strictly as an independent financial consultancy, business loan assistance, and document processing support platform. CapitalBox is not a bank, Non-Banking Financial Company (NBFC), Micro Finance Institution (MFI), or direct lending company. The platform does not provide loans, accept public deposits, or disburse funds from its own sources. CapitalBox assists customers in exploring unsecured business loans, MSME funding, government-related financing opportunities, CGTMSE support, and Mudra-related funding options through RBI-registered banks and NBFC partners.

Any service charges, consultancy fees, processing support charges, documentation review fees, MOU/service agreement charges, or advisory payments collected by CapitalBox are charged only for professional consultancy, administrative coordination, profile evaluation, lender communication support, and document handling services. Payment of consultancy or processing fees does not guarantee loan approval, instant disbursement, registration approval, or government funding sanction. Loan approval, rejection, sanctioned amount, interest rates, repayment tenure, and disbursement decisions remain solely subject to the internal eligibility criteria, underwriting policies, verification standards, and risk assessment process of the concerned RBI-registered bank, NBFC, or financial institution.

Customers are solely responsible for ensuring that all documents, financial records, GST details, Aadhaar Card, PAN Card, bank statements, Income Tax Returns (ITR), business registration proofs, and other information submitted are genuine, accurate, updated, and legally valid. Submission of forged, altered, manipulated, fake, or misleading documents may result in immediate termination of services, permanent rejection of processing support, and reporting of suspected fraud to relevant authorities in accordance with applicable Indian laws, including the Information Technology Act, 2000 and Bharatiya Nyaya Sanhita (BNS), 2023.

CapitalBox follows strict Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance standards. Customers agree not to use the platform for unlawful activities, fraudulent transactions, money laundering practices, fake business operations, or unauthorized financial activities. CapitalBox reserves the right to suspend, reject, or report suspicious profiles, fraudulent activities, or non-compliant transactions to concerned authorities without prior notice.

By submitting documents and using the platform, customers grant CapitalBox authorization to review business profiles, verify submitted details, and share required information with verified RBI-registered banks, NBFCs, financial institutions, credit bureaus, verification agencies, and authorized service partners strictly for eligibility assessment, loan processing, profile verification, and consultancy purposes. CapitalBox does not sell or trade customer data to unauthorized third-party marketing agencies.

CapitalBox uses industry-standard security practices, including 256-bit SSL encryption, secure servers, firewall protection, restricted access controls, and protected payment systems to safeguard customer information and financial records. However, CapitalBox shall not be held responsible for delays, technical failures, third-party payment gateway issues, cyber-attacks, server downtime, force majeure events, government restrictions, banking interruptions, policy changes, or disruptions beyond reasonable operational control.

Users are strictly prohibited from attempting unauthorized access, hacking, reverse engineering, scraping, data extraction, server manipulation, malware distribution, or disruption of the website infrastructure. Any misuse of the platform, cyber abuse, or illegal activity may result in legal action under applicable cyber laws and the Information Technology Act, 2000.

To the maximum extent permitted by law, CapitalBox, its management, employees, consultants, partners, or representatives shall not be liable for direct, indirect, incidental, business, financial, technical, or consequential losses arising from loan rejection, lender delays, verification failures, incorrect customer information, system interruptions, or changes in lender policies. Customers agree to indemnify and hold harmless CapitalBox against claims, liabilities, disputes, penalties, or damages resulting from misuse of services, policy violations, fraudulent submissions, or breach of these Terms & Conditions.

These Terms & Conditions shall be governed and interpreted according to the laws of the Republic of India. Any legal disputes, claims, or proceedings related to the platform or services shall fall under the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India.

For support, compliance matters, or legal communication, customers may contact CapitalBox through the official support channels only.

Website: CapitalBox India

Support Email: support@capitalbox.co.in

Registered Office: Exult Shoppers, Near Siddhi Vinayak Temple, Vesu, Surat – 395007, Gujarat, India

GSTIN: 24DXCPB3045Q1ZG

Disclaimer: CapitalBox is an independent financial technology consultancy and loan assistance platform helping businesses explore unsecured business loans, MSME funding, government schemes, and CGTMSE/Mudra-related financing opportunities through RBI-registered banks and NBFC partners. CapitalBox is not a bank or NBFC and does not directly disburse loans. Service charges may apply based on consultation, documentation, and advisory support services. Loan approval remains subject to lender eligibility and verification policies.