Refund & Cancellation Policy
- CapitalBox India operates as an independent financial consultancy and loan processing support platform providing services such as business loan consultancy, documentation review, profile analysis, loan application assistance, government funding guidance, CGTMSE/Mudra support assistance, MOU/service agreement processing, and business registration support. Service charges may apply according to the type of consultancy, processing support, documentation work, MOU preparation, or selected service plan.
- Customers are advised to carefully review all service details, consultancy plans, pricing, terms, and documentation requirements before making any payment. Any consultancy fee, processing support fee, MOU/service agreement charge, or professional service payment made to CapitalBox is collected only for consultancy, documentation handling, processing coordination, and support services.
- CapitalBox is not a bank or NBFC and does not directly provide loans from its own funds. Loan approval, registration approval, disbursement, sanctioned amount, and interest rates depend completely on the policies, eligibility criteria, document verification, CIBIL score, repayment capacity, banking history, and final approval process of the concerned RBI-registered bank, NBFC, government authority, or financial institution. CapitalBox does not guarantee loan approval, instant disbursement, government scheme approval, fixed approval timelines, or CIBIL score improvement.
- Fees paid for consultancy services, documentation review, profile verification, loan file preparation, MOU/service agreement processing, application handling, registration assistance, government filing work, GST-related services, third-party verification, technical processing, or professional support are generally non-refundable once the service process has started. Loan rejection, delayed approval, lower sanctioned amount, lender refusal, customer ineligibility, or verification failure shall not qualify for any refund or fee reversal.
- Refund requests may only be considered in limited verified cases such as duplicate payment transactions, technical payment failures, unauthorized deductions verified by the payment gateway, or service non-initiation due to internal processing issues from the company side. Any refund-related request must be raised within 48 hours of the payment transaction. Approved refunds, if applicable, are generally processed within 5 to 7 working days and credited back to the original payment source.
- Customers are responsible for providing accurate documents, genuine business information, valid banking details, and timely responses during the application and verification process. Delays or interruptions caused by incomplete documents, incorrect information, low CIBIL score, banking issues, customer non-cooperation, or lender-side verification problems will not qualify for refunds.
- For customer safety and cybersecurity awareness, CapitalBox, its employees, representatives, or lending partners will never ask for OTPs, ATM PINs, CVV numbers, UPI PINs, or internet banking passwords. Customers are strongly advised to make payments only through the official website and authorized company payment channels and should avoid sharing confidential banking information with unauthorized persons falsely claiming association with CapitalBox.
- CapitalBox reserves the right to review, approve, reject, modify, or update refund requests, consultancy charges, MOU/service agreement fees, processing charges, and policy terms at any time without prior notice.
- Website: CapitalBox India
- Support Email: letstalk@capitalbox.co.in