Privacy Policy – CapitalBox

At CapitalBox, we value the privacy and confidentiality of every customer and are committed to protecting the personal, business, and financial information shared with us during the consultation and service process. By using our website, filling out forms, contacting our team, or submitting documents through any online or offline mode, you consent to the collection, use, storage, processing, and sharing of your information in accordance with this Privacy Policy. CapitalBox may collect various categories of information including but not limited to your full name, mobile number, email address, business name, business type, loan requirement, PAN details, Aadhaar details where applicable, GST information, company registration documents, bank statements, ITR records, financial statements, address proofs, identity proofs, turnover details, business proof documents, and other information necessary for consultation, profile assessment, documentation support, and lender coordination. This information is collected for legitimate business purposes such as understanding your funding requirement, assessing basic eligibility, preparing document checklists, organizing loan files, coordinating with Banks or NBFCs, sharing data with authorized lending partners, providing service updates, resolving queries, maintaining internal records, preventing fraud, and fulfilling compliance obligations where required. CapitalBox may share your information with partner Banks, NBFCs, financial institutions, authorized service partners, DSAs, consultants, payment processors, CRM tools, communication service providers, and technology vendors strictly for the purpose of service delivery, case handling, follow-up, verification, and application support. We do not sell or intentionally disclose your personal information to unauthorized third parties for unrelated commercial use. CapitalBox takes reasonable administrative, technical, and operational measures to safeguard your data against unauthorized access, misuse, alteration, or disclosure; however, no online transmission, cloud storage, messaging platform, or digital system can be guaranteed as completely secure, and by using our services, you acknowledge and accept this inherent limitation of digital communication. Our website may also use cookies, analytics tools, tracking scripts, or similar technologies to improve website performance, analyze user behavior, enhance customer experience, optimize forms, and support remarketing or operational efficiency. We may retain your records, submitted documents, and communication history for a reasonable period for service continuity, audit, internal review, legal defense, dispute handling, compliance, or operational requirements. If you wish to request access, correction, or deletion of your data, you may contact CapitalBox, and we may consider such requests subject to applicable legal obligations, contractual duties, lender-related records, fraud prevention requirements, or necessary retention policies. CapitalBox reserves the right to update this Privacy Policy from time to time, and continued use of the website or services after any such update shall be deemed as acceptance of the revised policy. By engaging with CapitalBox, you expressly agree that your information may be processed in the manner reasonably necessary to provide consultation, documentation, coordination, and related professional services.