Refund & Cancellation Policy
Clear, fair, and transparent terms for all consultancy fees, registration charges, and processing payments at CapitalBox.
This Refund & Cancellation Policy is a legally binding agreement between CapitalBox (operating under Exult Shoppers) and the Client purchasing services through capitalbox.co.in or authorized corporate payment channels.
Unified Scope of Services
This policy applies to the entire commercial, corporate, financial, and compliance service portfolio executed by CapitalBox:
Business Loan Facilitation, Working Capital Solutions, MSME Funding, Machinery/Equipment Loans, Project Financing, and Detailed Project Report (DPR) / Financial Modelling preparation.
Private Limited Companies, LLP, OPC, Section 8 Companies, Nidhi Companies, Partnership Firms, and Sole Proprietorships.
GST Registration, Amendments, Monthly/Quarterly Return Filings (GSTR-1, GSTR-3B, GSTR-9/9C), and Departmental Clarifications.
Trademark Search, Registration, Handling Objections/Hearings, Copyright Registration, and Brand Renewals.
Corporate & Individual ITR Filing, Bookkeeping, Auditing Support, MCA/ROC Annual Filings, DIN Compliances, and KYC Filings.
Startup India Recognition, MSME / Udyam Registration, ISO Certification, Import-Export Code (IEC), and Digital Signature Certificate (DSC) Issuance.
Institutional Disclaimer & Limitation of Authority
CapitalBox is not a bank, NBFC, or micro-finance lending institution. We do not directly sanction, disburse, or guarantee loans, credit lines, or financial products.
- Non-Lending Status: Any fees collected are charged solely for expert consultancy, file drafting, and institutional coordination — not for loan approval.
- Facilitation Fees: Profile evaluation fees, documentation handling charges, and processing support fees cover our consultancy services only.
- Sovereign Authority: Final credit-sanction authority rests exclusively with Banks/NBFCs or Government Registries (MCA, GSTN, IP India). We guarantee professional execution but not third-party approvals.
Multi-Tiered Cancellation Framework
Your refund eligibility depends on the stage at which you raise a cancellation request:
Pre-Commencement Phase
Cancellation raised before we initiate any operational milestone — file login, document audit, expert allocation, or portal setup.
In-Progress Phase
Professional hours or resources deployed (e.g., draft report created, trademark search generated) but before final institutional submission.
Post-Submission Phase
Application formally submitted or logged into a Bank/NBFC credit portal or Government portal. Service is deemed fully executed.
Eligible Refund Situations & Service Credit
The following situations qualify for a full refund or service credit at CapitalBox:
- Technical Transaction Anomalies: Verified duplicate billing, multiple electronic deductions for a single transaction, or payment gateway network failures — eligible for immediate full reversal.
- Internal Non-Performance: If CapitalBox fails to initiate or process the contracted service due to internal structural constraints, a full 100% refund will be issued.
CapitalBox Service Credit Note NEW
If your core plan is halted (e.g., a lender rejects the file before final processing, or your business plan changes), you may opt to convert unutilized funds into a CapitalBox Service Credit Note. This credit is fully transferable and valid for 12 months — usable against any alternative service such as Company Annual Compliance, GST Returns, or ITR Filing.
Absolute Non-Refundable Scenarios
No refund, claim, compensation, or penalty shall be entertained under the following circumstances:
- Independent Lender Decisions: Rejection by Banks/NBFCs due to low CIBIL score, verification failure, negative field investigation reports, business risk assessments, or internal policy updates of the lending institution.
- Regulatory Objections: Show-cause notices, objections, or rejections issued by government registries (e.g., Trademark Objections, GST Clarifications) based on statutory rules.
- Client Non-Cooperation: Delays or rejections caused by the client's failure to provide authentic financial records, genuine KYC data, prompt OTP verifications, or active Digital Signatures (DSC).
- 48-Hour Limitation Window: Any cancellation or refund request raised after the strict 48-hour filing window from the exact timestamp of transaction completion.
Formal Claim Resolution Protocol
Email Only
Claims via registered email to letstalk@capitalbox.co.in or support@capitalbox.co.in
5–7 Business Days
Refund credited back through original payment gateway after internal audit approval
Not Accepted
Verbal, telephonic, or WhatsApp notifications have no legal validity
To initiate a valid claim, the client must send a written application exclusively from their registered email address. Refunds are processed strictly through the original source payment gateway channel.
Anti-Fraud Mandate & Financial Security
CapitalBox will never ask for Netbanking Passwords, ATM PINs, Credit/Debit Card CVVs, or personal UPI PINs.
- Authorized Gateways Only: All payments must be processed via verified secure payment gateways on the official website or deposited into the official corporate bank account of Exult Shoppers.
- Personal Accounts Not Authorized: CapitalBox explicitly disclaims all liability for transactions made to personal bank accounts or personal UPI IDs of individual employees or independent agents.
Governing Law & Territorial Jurisdiction
- Governing Framework: This policy and all commercial relations shall be interpreted and governed in accordance with the substantive laws of the Republic of India.
- Territorial Jurisdiction: The client unconditionally agrees that any legal mediation, arbitration, or judicial proceedings arising from this policy shall be subject to the exclusive territorial jurisdiction of the competent courts located in Surat, Gujarat, India.
Corporate Compliance Contact Desk
Entity Name
CapitalBox (A Unit of Exult Shoppers)
Registered Office
Near Siddhi Vinayak Temple, Vesu, Surat – 395007
Official Email
letstalk@capitalbox.co.in
support@capitalbox.co.in
Questions about a refund?
Our team is here to help you with any fee-related queries, cancellation requests, or refund clarifications.
Refund & Cancellation Policy
Clear, fair, and transparent terms for all consultancy fees, registration charges, and processing payments at CapitalBox.
This Refund & Cancellation Policy is a legally binding agreement between CapitalBox (operating under Exult Shoppers) and the Client purchasing services through capitalbox.co.in or authorized corporate payment channels.
Unified Scope of Services
This policy applies to the entire commercial, corporate, financial, and compliance service portfolio executed by CapitalBox:
Business Loan Facilitation, Working Capital Solutions, MSME Funding, Machinery/Equipment Loans, Project Financing, and Detailed Project Report (DPR) / Financial Modelling preparation.
Private Limited Companies, LLP, OPC, Section 8 Companies, Nidhi Companies, Partnership Firms, and Sole Proprietorships.
GST Registration, Amendments, Monthly/Quarterly Return Filings (GSTR-1, GSTR-3B, GSTR-9/9C), and Departmental Clarifications.
Trademark Search, Registration, Handling Objections/Hearings, Copyright Registration, and Brand Renewals.
Corporate & Individual ITR Filing, Bookkeeping, Auditing Support, MCA/ROC Annual Filings, DIN Compliances, and KYC Filings.
Startup India Recognition, MSME / Udyam Registration, ISO Certification, Import-Export Code (IEC), and Digital Signature Certificate (DSC) Issuance.
Institutional Disclaimer & Limitation of Authority
CapitalBox is not a bank, NBFC, or micro-finance lending institution. We do not directly sanction, disburse, or guarantee loans, credit lines, or financial products.
- Non-Lending Status: Any fees collected are charged solely for expert consultancy, file drafting, and institutional coordination — not for loan approval.
- Facilitation Fees: Profile evaluation fees, documentation handling charges, and processing support fees cover our consultancy services only.
- Sovereign Authority: Final credit-sanction authority rests exclusively with Banks/NBFCs or Government Registries (MCA, GSTN, IP India). We guarantee professional execution but not third-party approvals.
Multi-Tiered Cancellation Framework
Your refund eligibility depends on the stage at which you raise a cancellation request:
Pre-Commencement Phase
Cancellation raised before we initiate any operational milestone — file login, document audit, expert allocation, or portal setup.
In-Progress Phase
Professional hours or resources deployed (e.g., draft report created, trademark search generated) but before final institutional submission.
Post-Submission Phase
Application formally submitted or logged into a Bank/NBFC credit portal or Government portal. Service is deemed fully executed.
Eligible Refund Situations & Service Credit
The following situations qualify for a full refund or service credit at CapitalBox:
- Technical Transaction Anomalies: Verified duplicate billing, multiple electronic deductions for a single transaction, or payment gateway network failures — eligible for immediate full reversal.
- Internal Non-Performance: If CapitalBox fails to initiate or process the contracted service due to internal structural constraints, a full 100% refund will be issued.
CapitalBox Service Credit Note NEW
If your core plan is halted (e.g., a lender rejects the file before final processing, or your business plan changes), you may opt to convert unutilized funds into a CapitalBox Service Credit Note. This credit is fully transferable and valid for 12 months — usable against any alternative service such as Company Annual Compliance, GST Returns, or ITR Filing.
Absolute Non-Refundable Scenarios
No refund, claim, compensation, or penalty shall be entertained under the following circumstances:
- Independent Lender Decisions: Rejection by Banks/NBFCs due to low CIBIL score, verification failure, negative field investigation reports, business risk assessments, or internal policy updates of the lending institution.
- Regulatory Objections: Show-cause notices, objections, or rejections issued by government registries (e.g., Trademark Objections, GST Clarifications) based on statutory rules.
- Client Non-Cooperation: Delays or rejections caused by the client's failure to provide authentic financial records, genuine KYC data, prompt OTP verifications, or active Digital Signatures (DSC).
- 48-Hour Limitation Window: Any cancellation or refund request raised after the strict 48-hour filing window from the exact timestamp of transaction completion.
Formal Claim Resolution Protocol
Email Only
Claims via registered email to letstalk@capitalbox.co.in or support@capitalbox.co.in
5–7 Business Days
Refund credited back through original payment gateway after internal audit approval
Not Accepted
Verbal, telephonic, or WhatsApp notifications have no legal validity
To initiate a valid claim, the client must send a written application exclusively from their registered email address. Refunds are processed strictly through the original source payment gateway channel.
Anti-Fraud Mandate & Financial Security
CapitalBox will never ask for Netbanking Passwords, ATM PINs, Credit/Debit Card CVVs, or personal UPI PINs.
- Authorized Gateways Only: All payments must be processed via verified secure payment gateways on the official website or deposited into the official corporate bank account of Exult Shoppers.
- Personal Accounts Not Authorized: CapitalBox explicitly disclaims all liability for transactions made to personal bank accounts or personal UPI IDs of individual employees or independent agents.
Governing Law & Territorial Jurisdiction
- Governing Framework: This policy and all commercial relations shall be interpreted and governed in accordance with the substantive laws of the Republic of India.
- Territorial Jurisdiction: The client unconditionally agrees that any legal mediation, arbitration, or judicial proceedings arising from this policy shall be subject to the exclusive territorial jurisdiction of the competent courts located in Surat, Gujarat, India.
Corporate Compliance Contact Desk
Entity Name
CapitalBox (A Unit of Exult Shoppers)
Registered Office
Near Siddhi Vinayak Temple, Vesu, Surat – 395007
Official Email
letstalk@capitalbox.co.in
support@capitalbox.co.in
Questions about a refund?
Our team is here to help you with any fee-related queries, cancellation requests, or refund clarifications.