Privacy Policy

Last Updated: May 2026

At CapitalBox India, we value customer privacy and are committed to protecting the personal, business, and financial information shared with us. This Privacy Policy explains how CapitalBox collects, uses, stores, processes, and safeguards customer information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023. By accessing the website, submitting business details, or using consultancy and processing support services, customers agree to the practices described in this policy.

CapitalBox may collect customer information such as name, mobile number, email address, communication details, Aadhaar Card, PAN Card, GST details, bank statements, Income Tax Returns (ITR), business registration documents, Udyam/MSME details, turnover information, repayment history, device details, browser information, IP address, and secure payment transaction logs. This information is collected only for legitimate business purposes related to consultancy, loan processing support, profile evaluation, documentation verification, and financial eligibility assessment.

Customer information is used to review business profiles, assess repayment capacity, prepare loan application files, coordinate with RBI-registered banks and NBFC partners, communicate application updates, verify documents, and provide customer support through calls, SMS, WhatsApp, and email communication. CapitalBox may also use transaction-related information for payment verification, fraud prevention, website security, and internal compliance purposes.

CapitalBox operates strictly as an independent financial consultancy and loan assistance platform and is not a bank or Non-Banking Financial Company (NBFC). By submitting documents and information, customers authorize CapitalBox to share relevant details with verified RBI-registered banks, NBFCs, financial institutions, and authorized processing partners only for loan eligibility assessment, profile verification, and application processing support. CapitalBox does not sell, rent, trade, or share customer information with unauthorized third-party marketing agencies.

Customer information may be disclosed only when required under applicable law, government regulations, fraud prevention requirements, court orders, cyber security investigations, or lawful requests made by authorized authorities. CapitalBox follows industry-standard data protection measures including 256-bit SSL encryption, secure servers, restricted system access, firewall protection, and controlled internal verification processes to protect confidential customer data and financial documents from unauthorized access or misuse.

Access to sensitive documents such as Aadhaar Card, PAN Card, bank statements, GST records, and business information is restricted only to authorized verification and compliance personnel handling customer processing and consultancy support. Customer documents are retained only for the period necessary to complete consultancy services, compliance obligations, audit requirements, dispute handling, or regulatory verification as required under applicable laws.

Under applicable digital privacy and data protection regulations, customers may request correction of incorrect information, withdraw consent for future data processing, or request deletion of records after service completion, subject to legal and regulatory retention requirements. Withdrawal of consent may result in discontinuation of consultancy, documentation review, lender coordination, or processing support services.

CapitalBox may use cookies, analytics systems, and secure tracking technologies to improve website performance, customer experience, fraud prevention, transaction verification, and website traffic analysis. Customers may disable cookies through browser settings; however, certain website functions or payment services may become limited.

CapitalBox reserves the right to modify, update, revise, or change this Privacy Policy at any time based on legal requirements, operational updates, technology improvements, or regulatory compliance changes. Any updated policy becomes effective immediately upon publication on the official website.

For privacy-related concerns, customer support, transaction verification, or data protection requests, customers may contact CapitalBox through the official website or authorized support channels only.

Website: CapitalBox India

Support Email: letstalk@capitalbox.co.in

Customer Care: +91 92136 65972

Registered Office: Exult Shoppers, Near Siddhi Vinayak Temple, Vesu, Surat – 395007, Gujarat, India

GSTIN: 24DXCPB3045Q1ZG

Disclaimer: CapitalBox is an independent financial technology consultancy and loan assistance platform helping businesses explore unsecured business loans, MSME funding, government schemes, and CGTMSE/Mudra-related financing opportunities through RBI-registered banks and NBFC partners. CapitalBox is not a bank or NBFC and does not directly disburse loans. Service charges may apply based on consultation, documentation, and advisory support services. Loan approval remains subject to lender eligibility and verification policies.