Confidentiality Policy

At CapitalBox, we understand that the information shared by our customers is valuable and confidential. We are committed to maintaining the privacy, security, and confidentiality of all personal, financial, business, and operational information received during the course of providing our services. Any information shared with CapitalBox, including identity documents, business records, financial statements, tax documents, loan-related information, registration details, contact information, and other supporting documents, shall be treated as confidential and used solely for the purpose of providing the requested services.

CapitalBox does not sell, rent, trade, or disclose confidential customer information to any unauthorized third party. Information may only be shared with authorized banks, NBFCs, government authorities, regulatory bodies, professional consultants, service providers, or other entities where such disclosure is necessary for service execution, legal compliance, regulatory requirements, or where the customer has provided consent. We implement reasonable administrative, technical, and operational safeguards to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.

All employees, consultants, contractors, and authorized representatives of CapitalBox are required to maintain strict confidentiality of customer information and are permitted to access such information only for legitimate business purposes. This confidentiality obligation continues even after the termination of employment, engagement, or business association.

While CapitalBox takes reasonable measures to secure customer information, no method of electronic transmission, storage, or communication can be guaranteed to be completely secure. Accordingly, CapitalBox shall not be liable for any unauthorized access, disclosure, or loss of information resulting from circumstances beyond its reasonable control, including cyber incidents, system failures, force majeure events, or legal requirements imposed by competent authorities.

By using the services, website, applications, communication channels, or business solutions provided by CapitalBox, you acknowledge and agree that your information may be collected, processed, stored, and used in accordance with this Confidentiality Policy. CapitalBox reserves the right to modify or update this policy at any time, and any revised version shall become effective upon publication through its official channels.